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RECALL NOTICE
- APRIL 2008
As a result of a recent safety audit carried out as part of
standard TTi quality procedures, we want to notify you of a potential safety
issue with a specific batch of QL564 and QL564P power supplies.
This notice only pertains to these specific models carrying the serial number in
the range 268705 to 293150 inclusive. Units outside of this serial number range
are not affected. No other model of TTi power supply is affected.
The Problem QL564 and QL564P power supplies with
serial numbers in the range given above were built with AC line transformers
that were not manufactured precisely to specification. As a result, the
transformers do not fully conform with the requirements specified by the
company. This fault has been discovered through our product
quality and safety audit. No actual electrical problems have been notified to
the company by any users.
A risk assessment has been done by both TTi and the transformer manufacturer.
Every transformer and power supply has passed a high voltage insulation test
during manufacture. Additional high voltage insulation testing on further units
from the same batch has shown no evidence of an electrical safety hazard.
NEVERTHELESS, WE HAVE DECIDED THAT THE AFFECTED POWER SUPPLIES SHOULD BE
RECALLED AND THE TRANSFORMER REPLACED. What you should do
1. Check the serial number of your QL564 or QL564P. The serial number is printed
on a label on the base of the unit. 2. If the serial number
is in the range 268705 to 293150 inclusive, immediately notify either TTi
directly or the distributor from whom it was purchased giving the specific
serial number. (Note that units with a serial number outside of this range are
not affected by this recall). 3. Arrange for the return of
the power supply as soon as possible. Information about doing this is provided
within this web page.
IMPORTANT NOTE: If you
are not the primary user of the affected TTi Power Supply, please make every
effort to pass this notice to the appropriate people in your organization.
What we will do As soon as possible after receipt, TTi
or their agent or distributor will modify the power supply by replacing the AC
line transformer.
The power supply will then be returned to you by pre-paid
carriage and any shipping costs incurred by you will be refunded. |
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AFFECTED PRODUCTS
This recall only
affects QL564 and QL564P power supplies with serial number in the range 268705
to 293150 inclusive.
Units outside of this serial number range are not affected.
No other model of TTi power supply is affected. The serial
number is located on the base of the power supply. Date of
Purchase Units purchased before March 2007 will be outside of
the affected serial number range. Units purchased after this date should be checked to see if they are within the affected range.
RETURNING YOUR POWER SUPPLY
Within the UK Customers within the UK should arrange the return of the power
supply with TTi directly by telephoning 01480 412451 and
asking for the Service Department. Alternatively send
an email to: support@tti-test.com
Please
provide the serial number(s) of the unit(s). TTi will either arrange for collection of the
unit, or will agree a returns method with you at no cost.
Outside of the UK
Customers in countries other than the UK, should contact the
distributor from which the unit was purchased.
Please provide them with the serial
number(s) of the unit(s). They will arrange a returns method with
you at no cost. In the event of
difficulty please send an email to:
support@tti-test.com Packing for
Shipment The power supply weighs in excess of 5 kg and must be
adequately packed to avoid damage during shipment.
Please discuss this with TTi or the distributor to whom you
are returning the unit. Packaging
will be provided free of charge where necessary.
On-site Modifications
In situations where return of the unit is severely
impracticable, it may be possible for TTi or their distributors to arrange
on-site modification. |
